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FREQUENTLY ASKED QUESTIONS

Do I need to register before I bid?

Yes, you need to. This is an added security feature and it allows us to ensure standards and protection of users on the platform

What do you do with my personal and financial information once I register

We do not pass or sell your information to any organization and we use it solely for our trading purposes. We do not have access to your credit card information as our payment processing is done by third party service providers including PayPal and Moneris.

How do you organize your auctions?

Every auction runs from Monday to Thursday. Pickup is every Friday and Saturday holidays withstanding. If we are shipping, it will be next 3 business days after we receive your payment.

Do you do shipping/delivery?

Yes. We have shipping arrangement with 3rd party providers. Shipping option is mainly for smaller items although we can arrange for large items as well.

How does the auction work?

Straightforward. Once registered, you can bid on items and if you are the winning bidder the item is yours. Payment is automatically done online and shipping can be done if item is deliverable and payment is made online as well. Simple.

Where do you obtain the items that you auction?

Our items are from different source. Collectors, national retailers, households, corporate organizations etc.

Do you have a refund policy?

We refund only if the product does not meet the standard as detailed on the auction. We refund within 10 business days of your request for refund through the same payment medium. We accept only refund request made within 10 business days of product delivery or pick-up.

What do I pay for winning an auction item?

You pay the winning bid amount and in addition to that, there is 15% premium and also applicable taxes.






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